What is pre-arrival verification?
Pre-arrival verification is a simple online step completed before your stay that allows for smooth, secure, and contactless access to your room.
After booking, you’ll receive a reservation confirmation email with a secure link. That link is where your reservation is managed and where pre-arrival verification happens. (Please note: we do not offer a separate guest portal.)
How to complete pre-arrival verification
Why we ask for this information
Pre-arrival verification helps us:
- Enable keyless entry and self check-in
- Confirm reservations securely
- Meet local regulatory requirements
- Reduce delays or issues at arrival
The goal is to make your arrival easier — not add extra steps.
What information may be requested
Depending on your stay, we may ask you to:
- Confirm basic personal details
- Verify your email address and phone number
- Add a credit card for incidentals
- Upload a government-issued photo ID
- Complete a quick face verification
Need help completing verification?
If you’re ready to move forward, you can review How to complete pre-arrival verification step by step.
If you haven’t received your email, see Didn’t get your email?
