We don’t offer automatic daily housekeeping—but we’re happy to arrange on-demand cleaning whenever you’d like, for a small fee.
This approach allows us to keep room rates accessible while supporting a quieter, more environmentally mindful stay. If you’d like your space refreshed during your visit, just let us know—we’ll take care of it.
Everyday essentials (no request needed)
If you run out of basic items during your stay, you’re welcome to visit the Essentials Cabinet located in the lobby. It’s stocked with commonly used consumables so you can replenish what you need at your convenience—no need to contact the team.
Trash & towel refresh (simple & flexible)
You don’t need to schedule housekeeping just to dispose of trash or swap towels.
- Garbage and used towels may be placed outside your door in tied plastic bags for collection
- Additional bags are available under the kitchen sink or in the Essentials Cabinet
- Please ensure bags are securely tied so our team can collect them safely
On-demand housekeeping service
If you’d like a full cleaning during your stay, we’re happy to arrange it.
Housekeeping details:
- Cost: $75 + tax
- Advance notice: At least 24 hours
- How to request: simply contact our team.
Once we receive your request, we’ll confirm availability and send a secure payment link if a cleaning can be arranged.
Preparing for your cleaning
To help our team work efficiently and safely:
- Please secure personal belongings—items left out won’t be moved or cleaned around
- Kindly plan to be out of your suite during the scheduled cleaning window
What’s included in a scheduled cleaning?
Your suite will be refreshed as if you were just arriving. Our housekeeping team will:
- Take out the trash
- Replace all towels
- Change linens and make the bed
- Vacuum and sweep floors
- Wipe down surfaces
- Restock bathroom toiletries
- Restock kitchen essentials
Please note: our team won’t touch or organize personal belongings.
FAQs
Why isn’t housekeeping included daily?
By not requiring daily housekeeping, we’re able to keep rates lower and give guests more flexibility and privacy. For those who prefer a mid-stay refresh, on-demand housekeeping is available as an optional service.
What if housekeeping isn’t available during my stay?
Availability can vary based on staffing and building operations. If we’re unable to offer housekeeping during your stay, our team will let you know as soon as possible and help however we can.
How do I cancel a scheduled cleaning?
If you need to cancel, please contact our team as soon as possible so we can update the schedule.
Need help?
If you’re staying at The Sunset, our hotel in downtown Vancouver’s West End, and have questions about housekeeping or your stay, our team is always happy to help.
